Problem Solving Process

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Table of Contents

Problem Solving Process

The PDSA Cycle

Problem Solving Process & PDSA

Problem Solving Process & PDSA

Problem Solving Process & PDSA

Problem Solving Process & PDSA

The 7 Tools of Quality

Flow Chart

Benefits of Flow Chart

Drive-in Bank (Flow Chart)

Motorcyle Assembly (Flow Chart)

PPT Slide

Run Chart

Run Chart

Process Control Charts

Process Control Charts

Main Idea

Types of Control Charts

When to Use Which Chart

Check Sheets

Important Questions

Check Sheet Characteristics

Check Sheet for Diameter Data

Check Sheet - Blank Form

PPT Slide

Stratification

Stratification Methods

Pareto Diagram

Pareto Diagram Procedure

Pareto Diagram Example Billing Errors

Pareto Diagram Example Billing Errors (cont.)

Cause and Effect Diagram

Cause and Effect Diagram (cont.)

Cause and Effect Diagram Looks Like a Fishbone

Fishbone Diagram

Cause and Effect Diagrams Benefits and Drawbacks

Scatter Diagram

Scatter Diagram Examples

Scatter Diagram Procedure

 Author: Victor E. Sower, Ph.D., C.Q.E.

Email: mgt_ves@shsu.edu

Home Page: http://www.shsu.edu/~mgt_ves/